FAQs - The Gardens at Twin Hickory Apartment Homes, Glen Allen VA

What kind of pets do you allow? Do you permit exotic pets?

Dogs & cats (no aggressive breeds)

How many pets may I have?

No more than 2 per apartment

Are there any deposits, special fees or monthly charges to have a pet?

$300 pet fee under 50lbs, $400 pet fee over 50lbs, 2 pets $400 pet fee

Is my security deposit totally refundable?

Sure Bonds are not refundable, but security deposits are minus any damages

If I get a job transfer, can I break the lease?

Yes, fees and notice requirements apply

What utilities are included in my lease?

None

How long is the term of the lease?

3 to 15 Months

Do you accept leases for short terms?

Yes, 3 months

If something needs to be repaired in my apartment, how do I report it?

Call the management office, drop a note in the drop in the drop box or report online

When is rent payment due?

Rent is due the 1st of the month

What is the day of the month that I am liable for a late charge?

Late charges are assessed on the 6th

Will you accept electronic payments from my bank?

No

Is there a place where I can pay my rent after office hours?

There is a rent drop box by the front door of the clubhouse

There is a person who might be staying with me for awhile. Is that permitted by the lease?

For up to 10 days, after that you must have the person added to your lease

Do you have reserved parking?

Disabled only

I have a motorcycle, where can I park it?

In a parking space or rent a garage

My children live with me in the summer; do I need to notify your office when they arrive?

Yes

Can I install my satellite dish at my apartment?

No

Do you have cable services?

Yes

Will you accept my delivery packages for me?

Yes